How we handle your information.

Salt Landscaping is a trading name of Cactus Retail & Wholesale Australia Pty Ltd (ABN 55 653 232 618, QBCC Licence No. 15583485). We take your privacy seriously. This page explains what personal information we collect through this website, how we use it, who we share it with, and the rights you have over it.

We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and apply the same standards to all visitors regardless of where they live.

What we collect

When you submit a form on this site, we collect:

• Your name (first and last)
• Email address
• Phone number (optional)
• Property address (optional, used to view aerial photography of your property before our discovery call)
• Project budget range
• Any project details you choose to share

When you visit any page, our analytics and advertising tools automatically collect:

• Pages you view and how long you stay
• The site or search you arrived from
• Your approximate location (city/region, derived from IP address)
• Device and browser type
• UTM parameters from advertising campaigns
• Cookies set by Google (Analytics, Ads, Tag Manager) and HubSpot
• Anonymised heatmaps and session recordings of how you interact with the page (mouse movement, clicks, scrolls) via Microsoft Clarity. Form-field content is automatically masked.

When you have a discovery call, project meeting or phone call with us, we may collect:

• A recording of the meeting or call. We will tell you at the start of a meeting when we're recording.
• A transcript and written summary of what was discussed
• Notes about your project brief, design preferences, budget and any decisions made

When you send us files, or we look up your property to prepare a design, we may collect:

• House plans, surveys, photos and other files you send us
• Photos we take on site
• Information about your property from public and commercial mapping sources, such as aerial photos and boundaries
• Records of underground services at your address from Before You Dig Australia

How we use it

• To respond to your enquiry and book a discovery call
• To prepare a design and quote tailored to your property and brief
• To deliver landscape design and construction services if you proceed
• To run our quoting, project management, designs, scheduling and compliance workflows in our internal operations platform (Trellis)
• To capture meeting briefs accurately and brief the team and subcontractors working on your project
• To improve the website and understand which pages and channels are most useful
• To measure the performance of our advertising and marketing
• To send occasional updates about our work, only if you opt in

Systems and software

We use a range of software and online services to run our business, including cloud hosting and storage, communications, customer relationship management, transcription, document processing, data analysis and artificial intelligence. These services handle personal information only as needed to perform their function for us, and may not use it for any other purpose, including the training of their models.

We do not make decisions that significantly affect an individual's rights or interests solely by automated means.

Where it's stored

Form submissions and contact records are stored in HubSpot (our CRM). HubSpot recently migrated our data to its Australian data centre, so customer records now sit on infrastructure hosted in Australia.

Once you become a customer, your details, project brief, designs, photos, scopes of work, quotes and meeting notes flow into Trellis, our internal operations and compliance platform. Trellis is built on Supabase (a managed PostgreSQL service) hosted in Sydney, and is the system our team uses day-to-day to run your project.

Meeting recordings, transcripts and summaries are stored in our Google Workspace (Google Drive and Google Meet) under our Salt Landscaping account. Phone calls with us run through Zoom, which can record and transcribe them.

Website analytics are processed by Google (Google Analytics 4, Google Ads) and Microsoft (Clarity). The website itself is hosted on Netlify. Each of these providers maintains industry-standard security and complies with their own published privacy commitments.

Who we share it with

We do not sell your information. We share it only with:

• The processors named above (HubSpot, Supabase, Google, Zoom, Microsoft, Netlify) and our other service providers, as required for them to provide their services to us
• Our team, through Trellis
• Subcontractors directly involved in delivering your project, where you have engaged us to deliver work
• Before You Dig Australia and the utility owners it contacts, when we check for underground services at your address
• Government authorities if legally required (e.g. court order)

Information sent overseas

Some of the services we use are based outside Australia, so your information may be stored or processed in the United States. We take reasonable steps to make sure it is handled in line with the Australian Privacy Principles.

Cookies and tracking

This site uses cookies and tracking pixels from:

• Google Tag Manager — manages other tags listed below
• Google Analytics 4 — page views, session behaviour, traffic sources
• Google Ads — measuring ad campaign performance and conversions
• HubSpot — recognising returning visitors and attributing form submissions to their original source
• Microsoft Clarity — anonymised heatmaps and session recordings of how visitors interact with pages (mouse movement, clicks, scrolls). Form-field content is masked.

You can disable cookies in your browser settings, install a tracker-blocking extension, or use private/incognito mode. Some site functionality may be reduced if you do.

Meeting and call recordings

Discovery calls, design conversations and project check-ins are usually held over Google Meet. We may record these meetings, and we will tell you at the start of the call when we're recording. Phone calls with us may also be recorded and transcribed. We use the recordings, transcripts and summaries to:

• Capture your brief and any project decisions accurately, so nothing gets missed
• Reference back to your wishes during design and construction
• Brief our team and any subcontractors directly involved in delivering your project

If you'd prefer the meeting not be recorded, let us know at the start of the call and we'll turn recording off. Recordings, transcripts and notes are stored in our Google Workspace and may be linked into Trellis (our operations platform). They are kept only for as long as we need them to deliver your project and to honour our warranty and record-keeping obligations. You can ask us to delete them at any time (see "Your rights" below).

Your rights

Under Australian privacy law you can:

• Request access to the personal information we hold about you
• Ask us to correct anything that's inaccurate
• Ask us to delete your information (where there's no legal reason to keep it)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (oaic.gov.au)

To exercise any of these rights, email legal@saltlandscaping.com.au. We'll respond within 30 days.

Security

Information is transmitted over HTTPS. Form submissions are sent directly to HubSpot's encrypted endpoints. We rely on the security practices of our processors (HubSpot, Supabase, Google, Zoom, Microsoft, Netlify and our other service providers) and review our own access controls regularly.

Children's privacy

This website and our services are intended for adults. We do not knowingly collect information from anyone under 18.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top will reflect the most recent change. Material changes will be communicated to active customers via email.

Contact

Questions about this policy or how we handle your information:

Salt Landscaping
Email: legal@saltlandscaping.com.au
Phone: 07 3555 5554